Refund & Return Policy

We are committed to delivering exquisite necklaces crafted with care and precision. Your satisfaction is our priority, and we strive to ensure every purchase brings joy and elegance. If you are not completely satisfied with your order, we provide a clear and transparent refund and return policy to make the process seamless.

 

1. Eligibility for Refunds

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To qualify for a refund or return:

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• Items must be returned within 14 calendar days from the date of delivery.

• Products must be unused, unworn, and in original condition, including packaging, certificates, and any accessories that came with the purchase.

• Personalized, engraved, or custom-made jewelry is not eligible for standard returns unless it arrives damaged, defective, or incorrect.

• Items that show signs of wear, alteration, or damage due to misuse will not be eligible for a refund.

 

2. Damaged or Defective Items

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• If your necklace arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your order.

• Please provide photos and a detailed description of the issue.

• We will arrange a replacement or full refund, including shipping costs.

• We may request the damaged item to be returned for inspection, in which case we will provide a prepaid shipping label.

 

3. How to Initiate a Return

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1. Contact our customer support team via email or the contact form on our website, providing:

   • Your order number

   • The reason for the return

   • Photos if applicable (for damaged or defective items)

2. Our team will review your request and send step-by-step instructions for returning your item safely.

3. Ensure the item is securely packaged to prevent damage during transit.

 

4. Return Shipping

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• For standard returns, customers are responsible for the return shipping cost.

• We recommend using a tracked shipping service to ensure your package reaches us safely.

• Miglioreviana is not responsible for items lost in transit.

 

5. Refund Process

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• Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days using the original payment method.

• Refunds will exclude original shipping charges, except in cases of damaged or incorrect items.

• Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

 

6. Exchanges

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• Exchanges for a different necklace or design are handled as a return + new purchase.

• Contact our support team to initiate the process and receive instructions for returning the original item.

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7. Additional Notes

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• Miglioreviana takes every measure to ensure secure packaging, accurate product descriptions, and quality checks, but we understand issues can occasionally arise.

• If you are unsure whether your item qualifies for a return or refund, contact our support team first we are happy to guide you through the process.

• By shopping at Miglioreviana, you agree to comply with the terms outlined in this refund and return policy.

 

8. Contact Information

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For any questions or assistance regarding refunds, returns, or exchanges, please reach out to our customer support team at:

Email: sales@miglioreviana.com
Phone: +1 (941) 876-3434